Studio Policies – Jenny Andersen Music Studio
| 30 minutes | 45 minutes | 60 minutes |
|---|---|---|
| $35.00/lesson | $47.50/lesson | $60.00/lesson |
All tuition fees are to be paid in advance on a monthly basis (all lessons taking place within the month will be invoiced at once) and are due on or before your first lesson of the month. Invoices will be issued at the beginning of each month. These will be sent by E-mail via my admin system, Duet Partner. Upon request, statements (showing receipt of payment) can also be provided to the student on a monthly or yearly basis.
Please review your invoice each month and provide payment on time. Please make electronic arrangements for payment (via Interac E-mail transfer) if you are absent from the first lesson of the month. If there is an issue in paying at the beginning of the month, please contact me to make alternate arrangements.
A late payment fee of $15 will be charged THE FOLLOWING DAY for payments not received by the first lesson of the month. If you are absent for the first scheduled lesson of the month, you are still responsible for paying the full monthly invoice on the day you were to have your first lesson, or you will be charged the late payment fee.
Tuition can be paid through the following methods of payment (please note that online-only lessons will require e-transfer):
- Interac E-mail transfer (use jennyandersenmusic@gmail.com; please ensure correct spelling of my last name!)
- Cash (correct change only will be accepted)
- Cheque (made payable to Jenny Andersen)
Lesson fees include:
- Reservation of your weekly lesson and/or coaching.
- A fully private lesson tailored to your individual needs.
- Preparation for recitals, examinations (including exam schedules), competitions, auditions, and other artistic endeavours.
- The cost of music books, recording devices or other materials. For sheet music purchases of SINGLE-SONG, PRINTABLE items (not books/compilations/etc.) which need to go through myself, 50% of the charge of the sheet music will be the responsibility of the student and will be billed on the next month’s invoice. I will ask prior to purchase if the price is amenable to you.
- Accompanist, masterclass or other recital fees.
- Fees associated with contests, exams, festivals, etc.
Student Attendance, Cancellations and Make-Ups:
I aim to create as consistent a teaching schedule as possible. I encourage students to make sure that they keep their regular lesson time free of other commitments so that they can benefit from the growth they'll experience with consistent lessons! However, I am also aware that performances, auditions and illness can and will occur, and I want to support students by providing flexibility where I’m able.
If you do need to miss a lesson, please contact me as soon as you know at jennyandersenmusic@gmail.com, or text me at 778-386-9358. Student lesson cancellations are dealt with in the following manner:
- 2 DAYS ADVANCE NOTICE:, the student is NOT charged for the lesson, and any credit is moved forward towards subsequent lessons. (If you are able to let me know with as much advance notice as possible, that helps me accommodate my Coachings List students.)
- 1 DAY ADVANCE NOTICE: You are allowed two instances of 1-day notices without penalty. If there are three or more cancellations in the year within 24 hours, the student will be charged 50% of their lesson fee for 1-day cancellations from that time forward.
- DAY-OF NOTICE: 50% of the lesson fee will be charged.
- For lessons missed without any notice whatsoever, the entire lesson will be charged.
- For lessons missed due to insufficient practice (eg., “I didn’t have enough time to practice this week!”), 50% of the lesson fee will be charged. You will progress if you attend lessons regularly, regardless of ebbs and flows in practice time!
- If I need to move lessons online for any reason, and you decline an online lesson, 50% of the lesson fee will be charged unless a make-up can be arranged.
- Frequent cancellations over the course of several months may result in the loss of your weekly lesson spot.
Make-up lessons (due to either student or teacher absences) will ONLY happen during my regular teaching week, and not on weekends, Fridays, mornings, etc. aside from in exceptional circumstances (eg., I’ve missed several lessons in a row due to illness).
If you will be late to a lesson, please let me know by calling or texting (778) 386-9358. I am unable to extend lesson times beyond your allocated time slot.
If you need to discontinue lessons, any remaining lesson credits accrued during the year will stay on your account. They are NOT refundable but are transferable to other students. Unless otherwise stated, credits will be applied at the current rate of lessons, not at any old rates.
Lesson Holds for Extended Student Absences:
In the case of weekly students needing to be absent from lessons for extended periods of time (for extended performance contracts, family events, etc.), the following policies will apply:
- 2 consecutive lessons missed = no hold fee is charged to maintain the weekly lesson spot.
- 3-5 consecutive lessons missed = a hold fee of 50% of the lesson fee will be charged starting on the 3rd lesson, and will apply to every lesson thereafter for which the student is absent. This fee will be invoiced and MUST be paid in advance of the student absences. This fee will be credited back to your lesson account if I am able to find an intermittent coaching student to enrol in your lesson, on a week-to-week basis. Students who choose not to pay the hold fee will forfeit their weekly lesson time and I will invite a waiting list student to register.
- 6 consecutive lessons missed = the student will forfeit their weekly lesson time.
- As with the above cancellation policy, frequent cancellations over the course of several months may result in the loss of your weekly lesson spot, OR you will need to pay hold fees for cancellations.
Teacher Absences:
As an active professional in the performing arts (music and theatre), there will be times during the school year that I may have to cancel or postpone lessons due to performance contracts, tours, professional development or other artistic obligations. This may range from sporadic conflicts, to projects lasting several weeks/a few months. My absences will be dealt with as described above under the Cancellation Policy.
The studio will be closed during certain times of the year (Christmas, Spring Break, statutory holidays, etc.), and/or if I am on an out-of-town performing contract. No tuition will be required for these weeks, or make-up lessons given. Students will receive notice of these dates at the beginning of each month.
Consent to Photo & Video Use:
From time to time, I may use photos of students for promotional purposes on my website and social media. I will also provide audience members with links to unlisted video performances in the case of virtual recital performances. By signing this policy, you are consenting to the general use of your/the student’s photos and videos for these listed purposes. However, you may opt out at any time, or from specific projects/usages, by letting me know. If you have any questions or concerns regarding photo/video usage, or do not consent, please also let me know.
Teacher Contact Policy:
Please contact me via E-mail (jennyandersenmusic@gmail.com) for most questions, scheduling and billing inquiries, lesson information, etc. This allows me to flag and archive our communication more easily than text. Please allow 48-72 hours for a reply.
If you will be late or absent from a lesson that day, or otherwise need to get a hold of me quickly (e.g., if a family member needs to get a hold of a student while in their lesson), please text me at 778-386-9358.
I will be sending out studio-wide e-mails frequently – it is crucial you read the entire e-mail as there will be important items to attend to for each student. To the best of my ability, I will attempt to allow 48-72 hours for a reply from you for emailed information. If the response is more time-sensitive, I will contact you via text.
Illness & COVID-19 Policy:
My studio is equipped with a HEPA filter, and every opportunity will be taken to maintain adequate ventilation in the studio. Students will be required to use hand sanitizer and/or wash their hands at each lesson. Although optional, students are very welcome to wear a mask to lessons if they feel most comfortable wearing one, and are also welcome to request I wear one as well. All students who are not fully vaccinated (two vaccines) against COVID-19 must take online lessons only.
If you, or anyone you know (family/friends/classmates/colleagues) is ill – even with minor viral symptoms – DO NOT COME TO LESSONS. You will not be allowed to enter the house, and/or your lesson will be immediately discontinued, if you show or mention any symptoms of illness. If you are under the weather but are feeling well enough for a lesson, we can schedule an online lesson for that day.
If any student is known or suspected to have contracted COVID-19 via the studio and/or may have been contagious during their lesson, we will also immediately revert to online lessons for a period of five days. By signing this policy, it is agreed that the studio holds no liability for student illness.